Am I locked into a contract?

No way jose! At Love Lois we don’t believe in contracts. You can sign up for as little or as long as you like. You can cancel or suspend your service at anytime, through the ‘My Account’ button on our homepage.

Can I add, subtract or change products?

At this stage you’ll need to select the plan that best suits you. In the near future we hope to offer more customisation.

Can I pause or cancel my subscription?

You can cancel or suspend your service at anytime, through the ‘My Account’ button on our homepage.

Can I send this as a gift?

Absolutely! That is so sweet of you!

Can I specify if I want wings or not on the pads I receive?

After you select your plan we’ll ask you whether you prefer wings or not on your pads. We’ll do our best to accommodate your preference.

Can I switch plans?

Of course. You can change your plan in the ‘My Account’ section. We’ll adjust the amount we charge you each month automatically.

Do you ship overseas?

We only ship within Australia, but we’re looking to open that up to our neighbours – send us an email or contact us through our web form and we will keep you in the loop of when we are coming to your city.

I want other gifts, not just chocolate and herbal tea!

Good thinking, 99! We are hoping to include a small beauty gift in our parcels in the near future. We’re just working out how to do this without increasing our plan prices. Stay tuned!

Is postage included?

Yes! Standard postage and handling is included in the plan fee. What you see is exactly what you’ll pay each month!

Is the box discreet?

Yes it is. Your parcel from Love Lois will be placed inside a plain, white, plastic satchel. Feel free to get it delivered to your work – no one will know what’s inside unless you tell them.

My daughter hasn’t got her period yet. How can I use Love Lois?

You can pick a plan and subscribe. Once you receive your first box you can put the account on hold until she’s ready for a more regular subscription. We will soon be offering a period starter kit – coming soon!

What if I don’t know when my period is due?

That’s ok. If you’re not exactly sure when your period is due each month we can arrange for your parcel to be sent to you on the 1st/2nd/3rd or 4th week of each month. That way you’ll always be prepared.

What if I don’t like chocolate?

That’s ok. If you have allergies, or are vegan or simply don’t like chocolate let us know. We’ll find something else delicious to send you.

What is Love Lois?

Love Lois is a monthly subscription service for your period. Depending on what plan you choose – we’ll send you the tampons and /or pads you need and some delicious treats to get you through that time of the month.

What payment methods can I use?

We take credit card – Visa, MasterCard or American Express as well as PayPal subscriptions. You just select your payment method on checkout.

What’s in the box?

Each month you will receive just the right amount of tampons and/or pads for your cycle, based on the plan you pick. We’ll also include some delicious treats like chocolate and herbal tea to help you through.

When will I be charged?

Your credit card or PayPal account will be charged just before we mail your parcel each month. However, if there is a date for us to debit your account that better suits you, let us know and we can try and accommodate you.

When will I get my first delivery?

Your first delivery will arrive 3-5 days before your period is due.

Who is Lois?

Lois is our founder’s cat. She is a total sweetheart. She never forgets about the important things in life – food, cuddles and sleeping in the sun.